I got stuck in the last step of the “baron” quest (The Race to King’s Crossing) because I wrongly clicked and an object and destroyed it. So I miss the letter I have to return to continue and THERE IS NO OTHER WAY to get it back (because DAoC design is that great). I have no other choice than filing an appeal and wait four hours that it gets answered.

I did that. Wrote down the quest, the object I need and started to wait. Then, after an hour, my appeal is deleted without even a notice:

Thank you very much. I tried to file another but they just delete it without telling me anything.

We were saying not long ago that devs should pass some time with the support guys to learn from the game. I wonder if the CSR guys should spend some time as players to figure out how what type of service they are offering and what’s wrong with it.

I’m lucky that in four years this was only the third appeal I sent.

EDIT: I have to rectify:

I squeal too much too quickly :)