I would join the blogosphere once again but it’s not my field of interest or competence, so I just tried to derail the topic over the points I consider more interesting and valuable. These are the two comments I wrote on the discussion that spanned four blogs:

Taking MMORPG Customer Service Seriously – Joseph Hewitt
IN THE TRENCHES NO ONE CAN HEAR YOUR DATABASES SCREAM – Scott “Lum the mad” Jennings
Why customer service doesnâ